Shipping policy

Shipping Policy

Thank you for visiting and shopping at Toyopolis. Following are the terms and conditions that constitute our Shipping Policy.

All Pre-Orders are charged at time the item arrives at our warehouse.

Pre-orders can be cancelled at anytime via your pre-order portal worry free and no fees

Domestic Shipping Policy

Shipment processing time

Free Shipping over £49.99 is mainland uk only

Need it faster?
You can upgrade to Next Day Delivery during Checkout for Next Working Day delivery (Order before 1pm). Next Day Delivery is not available outside of Mainland UK. Delivery is Monday to Friday, excluding public holidays.

Any orders placed after 3pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

FREE UK Returns

Please note, some large items (such as bikes, doll houses, playhouses) will be delivered in their original packing which may display images or details of the contents.

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays unless you’ve selected a premium weekend delivery.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address on the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and may leave a card or an image to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Failure to raise an initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.

International Shipping Policy

For customers located in the EU, most of our products will ship from our distribution centre and all taxes and duties will be prepaid at checkout.

Shipment processing time

All orders are processed within 1-7 business days. Orders are not shipped or delivered on weekends or holidays.